Refund policy

We have a 14-day return policy. You have 14 days after receiving the last item in your order to request a return.

To start a return, you can contact us at writetoninatoday@gmail.com

Eligibility To be eligible for a return, your item must be in the same condition that you received it, with tags and in its original packaging. You'll also need the receipt or proof of purchase.

How to return Once you notify us of your intent to return, please send the item back within 14 days of that notification to: Inass Moutaouadia, 37, Quai Sadi Carnot, 53000 Laval, France.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

You can always contact us for any return question at writetoninatoday@gmail.com.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period: If your order is being delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving the last item, for any reason and without justification.

To exercise this right, notify us within 14 days of delivery by contacting us at writetoninatoday@gmail.com.

Once you have notified us, please return the item within 14 days of that notification.

We will refund the full price of the item(s) plus the standard outbound delivery cost you paid. We will not refund premium delivery costs (e.g. express shipping) beyond the standard rate. Return shipping costs are at your expense unless the item is defective or incorrect.

We may make a deduction from the refund if the value of the goods has been reduced as a result of handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Refunds: Once we've received and inspected your return, we'll notify you of the outcome. If approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at writetoninatoday@gmail.com.